Better Food Safety ("we", "us", "our") operates the digital food safety and compliance platform at betterfoodsafety.co.uk. This policy explains how we collect, use and protect your information when you use our service.

Information we collect

Account information: your name, email address and password (stored securely and hashed).
Compliance records: the food safety data you enter, such as goods-in logs, temperature readings, cleaning records, allergen information, COSHH entries, HACCP plans and uploaded documents.
Usage data: information about how you access and use the app, including device type and access times.

How we use your information

To provide and maintain the Better Food Safety platform.
To operate the compliance modules you rely on for EHO audit readiness.
To send you service-related emails such as weekly compliance summaries.
To respond to support requests and provide customer care.
To comply with our legal and regulatory obligations as a UK-based service.

Legal basis for processing

We process your data under the UK GDPR on the basis of contract performance (providing the service you signed up for), legitimate interests (service operation and security) and, where relevant, your consent (for optional marketing communications).

Data sharing

We do not sell your data. We share information only with trusted providers who help us run the service (for example hosting, email delivery and payment processing), under contracts that require them to keep your data secure and use it only for our instructions.

Data retention

We keep your compliance records for as long as your account is active and for a reasonable period after closure to allow for audit retrieval, unless you request earlier deletion. You can export your data using the in-app PDF reports at any time.

Your rights

Under the UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal retention obligations.
Receive a copy of your data in a portable format.
Object to or restrict certain processing.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@betterfoodsafety.co.uk.

Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls and regular reviews. No method of transmission or storage is completely secure, but we work to protect your information using reasonable safeguards.

Cookies

We use essential cookies to keep you signed in and operate the app. We do not use cookies for advertising without your consent.

International transfers

Your data is primarily stored within the UK/European Economic Area. Where any provider processes data outside these regions, we rely on appropriate safeguards such as standard contractual clauses.

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or in-app notice and update the "last updated" date above.

Contact us

If you have questions about this Privacy Policy or your data, email privacy@betterfoodsafety.co.uk.